Privacy Policy – Orradise index
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Last Updated: 22/09/25

Finixa Ecommerce (“Company,” “we,” “our,” “us”), which owns and operates Orradise (www.orradise.com), values your privacy. In this Privacy Policy (“Policy”), we describe the information that we collect about you when you visit or use our platform (“Orradise”), purchase our jewellery products, and how we use, store, and disclose that information.

If you have any questions or comments about this Policy, please contact us at:
📧 support@orradise.com

This Policy is incorporated into and subject to the Orradise Terms of Service. Your use of Orradise and the personal information you provide remains subject to this Policy and the Terms of Service.

In compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, any grievance may be addressed to our Grievance Officer:

Grievance Officer
Finixa Ecommerce (Orradise)
support@orradise.com
D-103, Smriti Apartments, Kursi Road, Lucknow - 226020
Complaints shall be resolved within 15 days.

A. Collection of Your Personal Information

1. Personal Information

“Personal Information” means data that can be used to identify you, such as:

  • Name, email address, phone number, and billing/shipping addresses.

  • Payment details (collected securely through payment gateways).

  • Purchase and transaction history.

This data is collected when you:

  • Create an account or place an order.

  • Subscribe to newsletters or marketing.

  • Request support, exchanges, or store credit.

We may also collect content you post, such as reviews, comments, and messages exchanged via our platform.

2. Automatic Information (Cookies & Tracking)

We, and our third-party service providers (such as analytics and advertising partners), use cookies, web beacons, pixel tags, and tracking technologies to collect data, including:

  • Browser type, operating system, IP address, device ID.

  • Pages visited, time spent, referring URLs.

  • Ad interactions and shopping behavior.

Cookies help us personalize your shopping experience, improve Orradise performance, and show you relevant ads. You may disable cookies in your browser, but some site features may not function properly.

B. How We Use the Information

We use collected information to:

  • Process orders, payments, shipping, returns, and exchanges.

  • Provide customer support and respond to inquiries.

  • Improve our products, website, and customer experience.

  • Send promotional emails, offers, and updates (if you have opted in).

  • Conduct research, analytics, and targeted marketing.

  • Detect fraud, enforce our Terms of Service, and ensure platform security.

  • Comply with legal obligations.

Your use of Orradise is deemed consent to receive service-related communications (order confirmations, policy updates, etc.) even if you opt out of marketing communications.

C. Communication: Newsletters, Invitations & Surveys

  • Newsletters: If you subscribe, we may send promotional emails. You can unsubscribe anytime.

  • Invitations & Share Features: If you share Orradise content with others, we may store your and recipient details for communication.

  • Surveys & Polls: We may collect opinions for research and marketing. Responses are anonymized unless you consent otherwise.

D. Security

We use encryption, passwords, and secure servers to protect your information. However, no system is 100% secure. Users are responsible for safeguarding account credentials. If your password or account is compromised, please notify us immediately.

E. Disclosure of Information

We may share information as follows:

  1. To Comply with Law: When required by legal authorities or court orders.

  2. To Service Providers: With trusted partners (payment gateways, courier/logistics, IT vendors) who assist in operating Orradise. They are not permitted to use your data beyond providing their services.

  3. To Protect Rights: To prevent fraud, enforce Terms of Service, or protect safety.

  4. Business Transfers: In case of mergers, acquisitions, restructuring, or sale of assets, customer data may be transferred to the new entity.

We will never sell your personal data to third parties.

F. Third-Party Links

Orradise may link to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.

G. Access, Correction & Deletion of Personal Data

You may:

  • Log into your account to review, update, or correct your information.

  • Request deletion of your account and data by contacting us at support@orradise.com.
    We may retain some information as required by law, fraud prevention, or legitimate business needs.

H. Your Choices

  • You may opt out of marketing emails by clicking the “unsubscribe” link in our emails.

  • You may disable cookies in your browser settings.

  • Certain essential communications (order updates, support responses) cannot be opted out of.

J. Updates to Privacy Policy

This Privacy Policy may be updated from time to time. Changes will be posted on this page with the updated date. Continued use of Orradise after updates constitutes your acceptance of the revised Policy.

Contact Us

For questions or concerns regarding this Privacy Policy, please contact:
support@orradise.com